Permits and Licensing

Take the Work Out of Workflow

Cityworks PLL—permits, licensing and land—gives agencies direct control of their business processes. Designed to simplify applications for customers and streamline workflows for staff, Cityworks PLL helps local governments and utilities deliver better service to their communities.

Track Permits and Work Activity

Maps have always been an easy way to catalog and visualize location data. When you assign work activity and permitting information to a specific location, you open a whole new world of efficiency and communication.

 Improve Communication

Our unique template design allows organizations to set up as many templates as they need to manage their specific business processes. Cityworks also provides the flexibility for multiple departments to group together, allowing an organization to fully manage their business processes. By tracking key information and attaching associated documents to each case, Cityworks eliminates the need to transfer documents from one department to another. 

Visualize Your Data

Using ArcGIS as the authoritative system of record, Cityworks supports spatial analysis of permit applications, code inspections, work activities, and operational insights. Map layers can display current projects as they are tied to a parcel or building, and public dashboards improve transparency and accountability.

Track Fees in One Location

Cityworks PLL uses fee codes to track and calculate assessments for permits, cases, and applications. Designed specifically to meet the complex calculations types common to public agencies, Cityworks PLL supports flat, incremental, variable, linear, percentage, and minimum fee structures.

New fee schedules and effective dates can be set to automatically recalculate, and permission-based overrides allow for extenuating circumstances.

See Permitting Solutions at Work

Guided Implementation Services and Continuous Improvement

How can Cityworks guided implementation services help your organization? In the fourth episode of Cityworks Connect, Cityworks experts Matt Harman, Matt Ponder, and Ryan Harris talk with special guests Eve Geyer and Duane Treadon from the City of Thomasville, Georgia, about how guided implementations of Cityworks AMS and Cityworks PLL have led to continuous improvement …

5 Virtual Events or Webinars to Catch This October

With the cooler weather comes some cool webinars and virtual events! Here are five that you won’t want to miss this month. October 5–9 WEFTEC WEFTEC is the world’s most comprehensive gathering of water quality professionals and thought leaders, featuring the sector’s leading conference program, an extensive exhibition showcasing the field’s most cutting-edge solutions, and …

Online Permitting Services and Virtual Inspections

How do cities continue to provide essential services in the midst of COVID-19? In the third episode of Cityworks Connect, join Cityworks expert Matt Harman and special guest Jerry Thompson, chief building official at West Valley City, Utah, to learn about the city’s online permitting services and virtual building inspections. Watch more episodes of Cityworks …