Permits and Licensing

Take the Work Out of Workflow

Cityworks PLL—permits, licensing and land—gives agencies direct control of their business processes. Designed to simplify applications for customers and streamline workflows for staff, Cityworks PLL helps local governments and utilities deliver better service to their communities.

Track Permits and Work Activity

Maps have always been an easy way to catalog and visualize location data. When you assign work activity and permitting information to a specific location, you open a whole new world of efficiency and communication.

 Improve Communication

Our unique template design allows organizations to set up as many templates as they need to manage their specific business processes. Cityworks also provides the flexibility for multiple departments to group together, allowing an organization to fully manage their business processes. By tracking key information and attaching associated documents to each case, Cityworks eliminates the need to transfer documents from one department to another. 

Visualize Your Data

Using ArcGIS as the authoritative system of record, Cityworks supports spatial analysis of permit applications, code inspections, work activities, and operational insights. Map layers can display current projects as they are tied to a parcel or building, and public dashboards improve transparency and accountability.

Track Fees in One Location

Cityworks PLL uses fee codes to track and calculate assessments for permits, cases, and applications. Designed specifically to meet the complex calculations types common to public agencies, Cityworks PLL supports flat, incremental, variable, linear, percentage, and minimum fee structures.

New fee schedules and effective dates can be set to automatically recalculate, and permission-based overrides allow for extenuating circumstances.

See Permitting Solutions at Work

Pandemics, Earthquakes, and Going Virtual: Rising to Inspection Challenges

West Valley City, Utah, had some major challenges in the spring of 2020. In addition to the COVID-19 pandemic, they also experienced a major earthquake. In this presentation, Jerry Thompson, the city’s chief building official, shares how West Valley City has used Cityworks to navigate it all while also improving customer experience and increasing safety …

How Cityworks Is Improving the State of This City

The City of Longview, Texas, has been a Cityworks customer for more than a decade. In this presentation, they explain how Cityworks is being utilized across several departments and share some of the successes they are experiencing. ► You’ll also like: Citizen-Focused Community Development To learn how Cityworks can help your city with intelligent, GIS-centered …

Using the Cityworks Public Access App to Interact with Customers

Front-end, public-facing permitting and licensing solutions help communities run more efficiently by eliminating paperwork and streamlining the permitting and inspection processes. By providing a public portal to Cityworks PLL workflows, Public Access empowers residents and contractors to apply for logins, submit and view PLL work activities, generate reports, schedule inspections, and pay fees from a flexible online …