Public Works

We Know Public Works

Public works officials face some of the toughest challenges of our time. Strained budgets, overuse, and ineffective analysis tools can contribute to the steady deterioration of infrastructure, leading to expensive repairs.

Cityworks provides simple tools to help public works departments manage their capital assets, work activities, expense mitigation, and constituent expectations.


Cityworks helps you leverage the inherent power and capabilities of GIS through spatial analysis of work activities, mobile field operations, and analytics.

Superior Management

The Cityworks platform for public asset management, consisting of AMS and PLL, offers a better way for organizations to manage customer requests, repairs, maintenance, and inspections.

Efficient Communication

Work orders and tasks can be used to assign work to specific users and those users can be notified of their assignments, facilitating efficient communication across the enterprise.

Risk Assessment

Using data from Cityworks and ArcGIS, Operational Insights helps build risk model strategies for asset management. This system of insight allows cities and utilities to determine how to prioritize maintenance dollars and capital expenditures.

Public Engagement

Data visualizations, helpful maps, public portals, and customer service tools empower residents and business owners to participate in the care of their community. 

Fully Integrated

The Cityworks API opens new doors in functionality and integration. Cityworks supports a range of add-ons and third party applications that expand its functionality for specific situations.

Public Works Departments Use Cityworks For:

  • Work Order Management
  • Condition Assessment
  • Maintenance and Service 
  • Accountability
  • Public Engagement
  • Capital Improvements
  • Emergency Management
  • Regulatory Compliance 

How the City of Pflugerville Implemented Cityworks in Just 10 Weeks

The City of Pflugerville, Texas, serves a population of over 75,000 residents. The municipal officials help keep the city running by addressing anything from emergencies and power outages to wastewater back-ups and street and plant maintenance. Without an existing asset management system (AMS) in place, the city was forced to manage assets and track work …

6 Online Trainings to Maximize Your Skills

Have you logged in to our new online training platform at Learn.Trimble? In addition to registering for live online or in-person courses, you can also create personalized learning plans with pre-recorded courses that are available on demand. Here are some of the latest offerings. Create an account at and search for “Cityworks” to get …

Industry Insight from Matt Piper

Matt Piper is the Global Director of Utilities, Water, AEC & Infrastructure Industry Solutions at Esri. We asked him to share his insights on the Utility Network, GIS-centric solutions, and the value that location intelligence brings to a predictive asset management strategy. Q: Why is location such a vital part of asset management, and why …