Public Works

We Know Public Works

Public works officials face some of the toughest challenges of our time. Strained budgets, overuse, and ineffective analysis tools can contribute to the steady deterioration of infrastructure, leading to expensive repairs.

Cityworks provides simple tools to help public works departments manage their capital assets, work activities, expense mitigation, and constituent expectations.


Cityworks helps you leverage the inherent power and capabilities of GIS through spatial analysis of work activities, mobile field operations, and analytics.

Superior Management

The Cityworks platform for public asset management, consisting of AMS and PLL, offers a better way for organizations to manage customer requests, repairs, maintenance, and inspections.

Efficient Communication

Work orders and tasks can be used to assign work to specific users and those users can be notified of their assignments, facilitating efficient communication across the enterprise.

Risk Assessment

Using data from Cityworks and ArcGIS, Operational Insights helps build risk model strategies for asset management. This system of insight allows cities and utilities to determine how to prioritize maintenance dollars and capital expenditures.

Public Engagement

Data visualizations, helpful maps, public portals, and customer service tools empower residents and business owners to participate in the care of their community. 

Fully Integrated

The Cityworks API opens new doors in functionality and integration. Cityworks supports a range of add-ons and third party applications that expand its functionality for specific situations.

Public Works Departments Use Cityworks For:

  • Work Order Management
  • Condition Assessment
  • Maintenance and Service 
  • Accountability
  • Public Engagement
  • Capital Improvements
  • Emergency Management
  • Regulatory Compliance 

Cityworks in Action: A Tool for Automating Work Order Creation

Action Manager is a Cityworks tool that allows you to configure automated activity updates within Cityworks as well as API calls with third-party systems. In this presentation from the Cityworks Converge™ User Summit, you’ll learn how to use Action Manager to automate the creation of a work order from an inspection within Cityworks. ► You’ll …

The Value of No-Contact Technology Solutions for Utilities and Local Government

The value of contactless solutions for business continuity became apparent in 2020 as municipalities and utilities were faced with the need to dramatically change the way they execute their tasks. Case in point: Carmel, Indiana. With a population of 100,000, Carmel is a rapidly growing suburb in the metropolitan Indianapolis area that processes up to …

Implementing a System of Action at the City of Escondido

The City of Escondido, California, has been on a growth trajectory, having tripled the typical rate of development in the past few years. And with new development comes an increased demand on water supply. That’s why water utility managers took advantage of an offer from Cityworks and Trimble to participate in a pilot program for …