Whether it is a natural disaster or a pandemic, utilities and local governments have the ability to plan for and respond to emergencies more effectively and efficiently by using GIS intelligence. Cityworks and Esri provide a handful of solutions that allow communities to streamline their emergency preparation and response so that they can ensure the …

Continue reading “Cityworks + Esri = Response & Resilience”

This past year has brought unique challenges and has pushed everyone to reorient the way they manage their public assets and serve their community. We have been impressed by the resilience and innovation that has been shown by Cityworks users. Each conference, we feel it is important to recognize organizations/clients that are doing an exemplary …

Continue reading “2021 Cityworks Innovate Conference Award Winners”

West Valley City, Utah, had some major challenges in the spring of 2020. In addition to the COVID-19 pandemic, they also experienced a major earthquake. In this presentation, Jerry Thompson, the city’s chief building official, shares how West Valley City has used Cityworks to navigate it all while also improving customer experience and increasing safety …

Continue reading “Pandemics, Earthquakes, and Going Virtual: Rising to Inspection Challenges”

Front-end, public-facing permitting and licensing solutions help communities run more efficiently by eliminating paperwork and streamlining the permitting and inspection processes. By providing a public portal to Cityworks PLL workflows, Public Access empowers residents and contractors to apply for logins, submit and view PLL work activities, generate reports, schedule inspections, and pay fees from a flexible online …

Continue reading “Using the Cityworks Public Access App to Interact with Customers”

Using a cloud-hosted, software-as-a-service (SaaS) solution has several advantages, including increased accessibility, productivity, and collaboration. Not convinced? Here’s what Cityworks Online customers have to say about the benefits they are experiencing. Cityworks Online (CWOL) provides a cloud-hosted, GIS-centric enterprise platform that enables streamlined access from any device. This allows users to connect and collaborate from …

Continue reading “6 Reasons to Use Cityworks Online”

Like airports across the world, Chicago Rockford International Airport in Illinois has been severely impacted by the COVID-19 pandemic. But with the help of Cityworks, the Greater Rockford Airport Authority has been able to manage operations with minimal disruption, even earning the FAA Part 139 certification on schedule. The Chicago Rockford International Airport (RFD) runs …

Continue reading “Enterprise Airport Management in the Age of COVID-19”

How do cities continue to provide essential services in the midst of COVID-19? In the third episode of Cityworks Connect, join Cityworks expert Matt Harman and special guest Jerry Thompson, chief building official at West Valley City, Utah, to learn about the city’s online permitting services and virtual building inspections. Watch more episodes of Cityworks …

Continue reading “Online Permitting Services and Virtual Inspections”

The weather is hot, but the learning opportunities are even hotter! Check out this list of three free webinars or virtual events happening in July. July 13–16 Esri User Conference Have you registered for the Esri User Conference next week? It’s the world’s largest virtual GIS event, and it’s free! You’ll find Cityworks in the …

Continue reading “3 Webinars or Virtual Events to Catch This Month”

The ability to leverage technology, regardless of the challenge, is critical to creating a resilient community—one that can withstand or recover quickly from difficult circumstances. The COVID-19 pandemic has changed the way we do business. And with it comes tremendous opportunity—and responsibility—to modernize and implement solutions that support a safer, more resilient community. ► You’ll …

Continue reading “Keeping Government Services Going During Emergencies”

How is your community handling reopening and return to work? Our COVID-19 solution can help your organization through the transition with templates to manage business applications, inspections, and health policy enforcement. With all 50 states in the U.S. reopened to some extent and some provinces in Canada easing certain lockdown restrictions, communities are entering the …

Continue reading “Helping Communities Reopen and Return to Work”

As director of solutions at Esri, Damian Spangrud focuses on making the science of location intelligence understandable and actionable. We asked him to share his insights on geospatial infrastructure, artificial intelligence, COVID-19, and real-time data. Q. What role has ArcGIS and spatial awareness played during the COVID-19 pandemic? A. As the COVID-19 pandemic rattles our …

Continue reading “Industry Insights from Damian Spangrud of Esri”

For all of us, the past few months have been hard. It is a rarity when the word “all” includes the entire world. I am hopeful that, by the time you read this, the worst impacts of COVID-19 to you, your loved ones, your teams, and your community will have passed. In an incredibly short …

Continue reading “Facing Challenges Together: A Note from Brian Haslam”

It’s our collective responsibility to ensure worker safety and protect customer well-being while delivering essential services during and after the COVID-19 pandemic. Cityworks, with ArcGIS and partner tools and solutions, can help your organization reprioritize field work, manage emergency response, shift to remote work environments, and respond to customer requests. At Cityworks, we understand how …

Continue reading “Cityworks and ArcGIS: Solutions for COVID-19”

We reached out to customers to find out how they are leveraging Cityworks to keep their communities safe in the midst of the COVID-19 pandemic. From taking important city services online to transitioning staff to working from home, here are just a few of the ways they are striving to protect citizens during this crisis. …

Continue reading “How Cityworks Customers Are Responding to COVID-19”

This is an unprecedented time. And yet, communities and leaders are adapting to tackle the COVID-19 pandemic while still delivering services. How can your organization claim FEMA reimbursements for work done to mitigate this crisis? Here’s a quick overview of COVID-19 recovery opportunities and how Cityworks can support your response. Cityworks has provided 3 Tips …

Continue reading “Using Cityworks to Track COVID-19 Response for FEMA Reimbursement”

COVID-19 has changed the way we live and work. Social distancing policies and work-from-home strategies are uncharted territory for many municipal and utility organizations. How can you protect employees working on the front lines of community resilience while continuing to provide essential service and respond to customer needs?  We recently asked our customers how COVID-19 …

Continue reading “Survey: How Is COVID-19 Impacting Your Operations?”

Improving communication and customer engagement while also taking business processes online is more important than ever before. It’s clear that COVID-19 will have a lasting impact on communities around the globe and will fundamentally change how organizations interact with their customers. Front-end, public-facing permitting and licensing solutions help communities run more efficiently by eliminating paperwork …

Continue reading “4 Ways to Customize the Cityworks Public Access App”

These are challenging times for communities across the globe. As each of us grapples with the impact of COVID-19, local government and utility organizations face an especially difficult challenge. How do you maintain operations while also making sure staff and customers follow public health guidelines for social distancing?   Cityworks partners with a number of solutions …

Continue reading “3 Ways to Engage Your Citizens, Right Now”

“I want to take a moment to thank all of the people and organizations who are working hard to keep their employees, families, and customers safe while continuing to provide critical community services. This is a challenging time for organizations across the globe. Please be assured that we remain committed to providing the support you …

Continue reading “A Note from Brian Haslam”