We’re In This Together

Communities across the globe face an unprecedented challenge with the COVID-19 pandemic. It’s our collective responsibility to ensure worker safety and protect customer well-being while continuing to deliver essential services. 

We can help your organization re-prioritize field work, manage emergency response, shift to remote work environments, and respond to customers. Together we prevail.

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Manage Emergency Response

Give emergency teams the tools they need to manage logistics, workload, materials, and budget. Together, Cityworks and ArcGIS offer powerful tools to track work and costs, share real-time information, and streamline FEMA reporting.

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Empower Field Crews

Your field crews work on the front lines of community resilience. Cityworks Respond and mobile apps help supervisors and crews work safely and remotely to maintain critical services and infrastructure.

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Support Office Staff

Social distancing policies and work-from-home strategies are uncharted territory for many organizations. The Cityworks GIS-centric platform helps streamline workflows and improve communication for administrators, supervisors, and managers—wherever they are.

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Engage & Support Customers

Your customers rely on continued service and accurate information. Together with our partners, Cityworks offers solutions to improve communication and customer engagement while also taking your business processes online.

We’re Here for You

Cityworks supports the ArcGIS solutions for COVID-19. Watch this webinar to learn how GIS-centric solutions can help you manage emergency response, reprioritize fieldwork, streamline FEMA reporting, and inform customers. 

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Learn More

Cityworks + Esri = Response & Resilience

Whether it is a natural disaster or a pandemic, utilities and local governments have the ability to plan for and respond to emergencies more effectively and efficiently by using GIS intelligence. Cityworks and Esri provide a handful of solutions that allow communities to streamline their emergency preparation and response so that they can ensure the …

2021 Cityworks Innovate Conference Award Winners

This past year has brought unique challenges and has pushed everyone to reorient the way they manage their public assets and serve their community. We have been impressed by the resilience and innovation that has been shown by Cityworks users. Each conference, we feel it is important to recognize organizations/clients that are doing an exemplary …

Pandemics, Earthquakes, and Going Virtual: Rising to Inspection Challenges

West Valley City, Utah, had some major challenges in the spring of 2020. In addition to the COVID-19 pandemic, they also experienced a major earthquake. In this presentation, Jerry Thompson, the city’s chief building official, shares how West Valley City has used Cityworks to navigate it all while also improving customer experience and increasing safety …

Using the Cityworks Public Access App to Interact with Customers

Front-end, public-facing permitting and licensing solutions help communities run more efficiently by eliminating paperwork and streamlining the permitting and inspection processes. By providing a public portal to Cityworks PLL workflows, Public Access empowers residents and contractors to apply for logins, submit and view PLL work activities, generate reports, schedule inspections, and pay fees from a flexible online …

6 Reasons to Use Cityworks Online

Using a cloud-hosted, software-as-a-service (SaaS) solution has several advantages, including increased accessibility, productivity, and collaboration. Not convinced? Here’s what Cityworks Online customers have to say about the benefits they are experiencing. Cityworks Online (CWOL) provides a cloud-hosted, GIS-centric enterprise platform that enables streamlined access from any device. This allows users to connect and collaborate from …

Enterprise Airport Management in the Age of COVID-19

Like airports across the world, Chicago Rockford International Airport in Illinois has been severely impacted by the COVID-19 pandemic. But with the help of Cityworks, the Greater Rockford Airport Authority has been able to manage operations with minimal disruption, even earning the FAA Part 139 certification on schedule. The Chicago Rockford International Airport (RFD) runs …

Online Permitting Services and Virtual Inspections

How do cities continue to provide essential services in the midst of COVID-19? In the third episode of Cityworks Connect, join Cityworks expert Matt Harman and special guest Jerry Thompson, chief building official at West Valley City, Utah, to learn about the city’s online permitting services and virtual building inspections. Watch more episodes of Cityworks …

3 Webinars or Virtual Events to Catch This Month

The weather is hot, but the learning opportunities are even hotter! Check out this list of three free webinars or virtual events happening in July. July 13–16 Esri User Conference Have you registered for the Esri User Conference next week? It’s the world’s largest virtual GIS event, and it’s free! You’ll find Cityworks in the …

Keeping Government Services Going During Emergencies

The ability to leverage technology, regardless of the challenge, is critical to creating a resilient community—one that can withstand or recover quickly from difficult circumstances. The COVID-19 pandemic has changed the way we do business. And with it comes tremendous opportunity—and responsibility—to modernize and implement solutions that support a safer, more resilient community. ► You’ll …

Helping Communities Reopen and Return to Work

How is your community handling reopening and return to work? Our COVID-19 solution can help your organization through the transition with templates to manage business applications, inspections, and health policy enforcement. With all 50 states in the U.S. reopened to some extent and some provinces in Canada easing certain lockdown restrictions, communities are entering the …

Industry Insights from Damian Spangrud of Esri

As director of solutions at Esri, Damian Spangrud focuses on making the science of location intelligence understandable and actionable. We asked him to share his insights on geospatial infrastructure, artificial intelligence, COVID-19, and real-time data. Q. What role has ArcGIS and spatial awareness played during the COVID-19 pandemic? A. As the COVID-19 pandemic rattles our …

Facing Challenges Together: A Note from Brian Haslam

For all of us, the past few months have been hard. It is a rarity when the word “all” includes the entire world. I am hopeful that, by the time you read this, the worst impacts of COVID-19 to you, your loved ones, your teams, and your community will have passed. In an incredibly short …

Cityworks and ArcGIS: Solutions for COVID-19

It’s our collective responsibility to ensure worker safety and protect customer well-being while delivering essential services during and after the COVID-19 pandemic. Cityworks, with ArcGIS and partner tools and solutions, can help your organization reprioritize field work, manage emergency response, shift to remote work environments, and respond to customer requests. At Cityworks, we understand how …

How Cityworks Customers Are Responding to COVID-19

We reached out to customers to find out how they are leveraging Cityworks to keep their communities safe in the midst of the COVID-19 pandemic. From taking important city services online to transitioning staff to working from home, here are just a few of the ways they are striving to protect citizens during this crisis. …

Using Cityworks to Track COVID-19 Response for FEMA Reimbursement

This is an unprecedented time. And yet, communities and leaders are adapting to tackle the COVID-19 pandemic while still delivering services. How can your organization claim FEMA reimbursements for work done to mitigate this crisis? Here’s a quick overview of COVID-19 recovery opportunities and how Cityworks can support your response. Cityworks has provided 3 Tips …

Survey: How Is COVID-19 Impacting Your Operations?

COVID-19 has changed the way we live and work. Social distancing policies and work-from-home strategies are uncharted territory for many municipal and utility organizations. How can you protect employees working on the front lines of community resilience while continuing to provide essential service and respond to customer needs?  We recently asked our customers how COVID-19 …

4 Ways to Customize the Cityworks Public Access App

Improving communication and customer engagement while also taking business processes online is more important than ever before. It’s clear that COVID-19 will have a lasting impact on communities around the globe and will fundamentally change how organizations interact with their customers. Front-end, public-facing permitting and licensing solutions help communities run more efficiently by eliminating paperwork …

3 Ways to Engage Your Citizens, Right Now

These are challenging times for communities across the globe. As each of us grapples with the impact of COVID-19, local government and utility organizations face an especially difficult challenge. How do you maintain operations while also making sure staff and customers follow public health guidelines for social distancing?   Cityworks partners with a number of solutions …

A Note from Brian Haslam

“I want to take a moment to thank all of the people and organizations who are working hard to keep their employees, families, and customers safe while continuing to provide critical community services. This is a challenging time for organizations across the globe. Please be assured that we remain committed to providing the support you …

Let’s Get Started

Are you ready to streamline operations and improve efficiency during this challenging time? We help local government organizations, utilities, and partners remove obstacles by maximizing workflows and leveraging your investment in Esri ArcGIS® solutions.

Talk to Your Cityworks Representative


Other Resources

Esri Covid-19 GIS Hub and Resource Center

Get Esri maps, datasets, applications, and more for coronavirus disease 2019 (COVID-19).

Center for Disease Control and Prevention

Guidelines for control and prevention of Coronavirus and COVID-19.

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U.S. Department of Homeland Security

Identifying critical infrastructure and guidelines for essential workers during COVID-19.