INTELLIGENT ASSET MANAGEMENT

Aging water and wastewater infrastructure is a global problem. In the United States, clean water and wastewater infrastructure receive D and D+ rankings, respectively.

At a time of increased regulatory oversight and heightened consumer expectations, utilities need solutions that offer real-time authoritative data to measure asset performance; prioritize repair activities; and improve capital planning, event response, and asset resilience.

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Field Investigation and Repair

Cityworks mobile solutions allow your field crews to quickly and easily complete work orders or inspections.

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Analysis and Real-Time Insights

Powerful dashboards and mapping tools allow you to create and share location-aware data visualizations and analytics across your organization and with the public.

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Risk Strategy and Prioritization

Cityworks Operational Insights offers built-in analytics and tools to calculate probability of failure, consequence of failure, and business risk exposure.

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Customer
Engagement

Together with our partners, Cityworks offers solutions to improve communication and customer engagement while also taking your business processes online.

REAL-TIME IOT SOLUTIONS

Monitor asset performance with the new IoT solution from Cityworks that combines the power of ArcGIS, Trimble Unity, and the Trimble Telog family of battery-powered, wireless recorders and sensors.

Trimble Unity offers built-in telemetry data reporting, analysis tools, and configurable alarming thresholds. These tools come together with Cityworks to trigger inspections and work orders, empowering your organization to respond quickly, effectively, and with greater awareness.

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LEARN MORE

One Water District’s Innovative Asset Management Solution

Since 1956, Otay Water District in Southern California has been a water, recycled water, and sewer service provider. Purchasing potable water from the San Diego County Water Authority or the Helix Water District, the imported water is a mix of waters from the Colorado River and Northern California and is purchased from the region’s primary …

How One Water Authority Modernized Its Operations

Before implementing Cityworks, Clayton County Water Authority in Morrow, Georgia, was struggling with redundant paperwork and using hand-drawn maps to keep record of where work was done. Now, they have dramatically increased productivity and improved response time with paperless, automated work orders and service requests. And management is using Cityworks Analytics to create a variety …

Trimble and Cityworks Introduce Real-Time Asset Management Solution for Water and Wastewater Utilities

Trimble and Cityworks announced today the release of a real-time asset management solution for water and wastewater utilities. The solution allows utilities to leverage sensor data, location intelligence, and analytics tools in their asset management strategies by combining Cityworks® asset management software with Trimble’s Telog® IoT recorders and the latest release of Trimble Unity™ remote …

Quality Assurance: 5 Keys to Collecting Accurate Data

An enterprise asset management system helps you collect and visualize data. But human error and inconsistent processes can still create gaps in the information you rely on for decision-making. By aligning your workflows and technology with your organization’s data quality standards, you can implement a strategic quality assurance (QA) program and alleviate the need for …

City of Laredo Uses Cityworks to Modernize Its Asset Management System

The City of Laredo, Texas, recently modernized its asset management system and is using Cityworks AMS to manage its extensive water and wastewater infrastructure. “The city had invested in collecting a robust set of GIS data over the years for their water and wastewater systems,” said Russell Ford, LAN’s senior associate. “Cityworks is a GIS-centric …

Turning Your Cityworks Inbox into a Management Dashboard

Integrating Microsoft Power BI with Cityworks can help utilities easily interpret key information about their assets. In the area of Long Island known for inspiring the setting in F. Scott Fitzgerald’s book The Great Gatsby, the Village of Great Neck, New York, is surrounded by scenic views from its two nearby bays. The primary objective …

4 Webinars or Virtual Events to Catch This Month

Looking to learn something new this month? Cityworks has got you covered! Check out this list of four free webinars or virtual events happening in June. June 18 Streamline Your Electric Operations with Effective Reactive Maintenance Programs On Thursday, June 18, from 10:00 am – 10:30 am MT, learn how to use POWER360AMS to effectively …

Speeding Up Sewer Line Assessment

Before Cityworks, the City of Augusta, Georgia, had a disjointed legacy work order management system. Now, the city is utilizing Cityworks and a Sewer Line-Rapid Assessment Tool (SL-RAT) to speed up their sewer line inspections, allowing workers to be proactive and evaluate situations on the spot. Watch the video below to learn more. 

4 Tools for Prioritizing Water Infrastructure Replacement

Water distribution organizations are tasked with more than just the reliable delivery of clean, safe water. They also need to manage and care for the infrastructure itself. Whether you’re rehabilitating, replacing, or simply fixing your assets, extending their lifespan in the safest, most cost-effective way possible is a valuable goal. Age-based replacement, although it can …

How One Sanitation District Modernized Its Field Operations

Central Contra Costa Sanitary District (Central San) in California strives to be a utility of the future by pioneering innovative technologies and cutting-edge practices. The GIS and asset management team is the tip of the spear in this effort. Before we implement anew tool or system, we evaluate it to ensure it helps us address …

7 Fascinating Facts About Public Works

Happy National Public Works Week! In honor of the workers who provide essential services in our communities, here are seven fascinating facts about public works. 1. The first electric street lamps were used in Paris in 1878.  Watch below to learn how Cityworks and ArcGIS help Halifax Regional Municipality maintains their street lights as part …

14 Fascinating Facts About Drinking Water

Happy Drinking Water Week! In honor of the American Water Works Association and the water utilities that keep clean water flowing through our taps, here are some interesting facts about H2O and how we use it. Click here to learn how Cityworks can help maintain the flow of water and wastewater services throughout your community, …

4 Reasons for Wastewater Operations to Use the Cloud

This article is republished with permission from WinCan. Be sure to check out their Cityworks-WinCan integration, which is 100% cloud ready thanks to the pure API implementation. The “cloud” refers to applications that run on the internet, instead of on a local computer or piece of equipment. Essentially, when something is running on the cloud …

Responding for Efficiency in Delray Beach

The beautiful coastline, a professional tennis tournament, and a vibrant downtown corridor are obvious attractions in Delray Beach, Florida. But the city, with support from Black & Veatch, is adding a feature that is invisible to most and beneficial for all.  Delray Beach, the “Village by the Sea,” sits approximately 52 miles north of Miami …

From Worksheets to Smart Phones with Cityworks + ArcGIS

Located just west of Chicago, DuPage County is the second-largest county in Illinois and home to nearly one million residents. DuPage County has experienced extensive urban growth, with a 500 percent increase in population since 1950. This rapid urbanization brought with it a huge loss of agricultural land and a decline in open space, replaced …

Using Satellite Data to Keep Water at Bay

Water utilities don’t like leaks. Not only can they threaten infrastructure and demand emergency response, but especially in the case of treated water, leaks allow revenue to literally pour into the street.  Yet for utilities like Green Bay Water Utility (GBWU) in Green Bay, Wisconsin, leaks come with the territory. When you consider a 130-year-old …

GIS Touches Every Aspect of Central Arkansas Water

From the management of underground assets—like pipes, valves, and meters—to automatic hydrant inspection to efficiencies in our billing system, GIS can help increase the quality of service your water utility provides every day. Central Arkansas Water has been a Cityworks user since 2008 and an Esri user since 1996. They recently wrote an article for …

Successful South Bend Implementation Primes The Pump To Improve City Workflow

The City of South Bend, Indiana, manages 700 miles of sanitary and storm sewers and 10,000 catch basins, inlets, and drains through its Department of Public Works Office of Sewers. For years, the department relied on multiple siloed software solutions to maintain these assets, navigating congested and outdated processes that hampered productivity. To more effectively …

Implementation is Just the Beginning

We did it. We implemented and went live with Cityworks for our wastewater collection system and treatment plant. We migrated from three asset registries and two CMMS to one. Breathe in, breathe out. It feels so good! Let’s check the box because the job is done. Right? Well, hopefully not. Implementation is just the first …

Work Smarter: Integrating GeoIoT Sensor Technology with Cityworks

Most communities have critical infrastructure that requires constant maintenance and inspection. Consider bridges, for example. Stream gauge monitoring can be used to immediately evaluate whether water level flowing under a bridge could impact structural integrity. Stream gauge sensors can help an organization evaluate the information in real-time and immediately trigger service requests in Cityworks to …

Dig Deep: Integrating SC811 and Cityworks

Out of sight, out of mind—a saying that’s all too true when it comes to underground utility assets. Digging blind can lead to serious injury, costly damage, interrupted service, and hazardous environmental threats. Yet, according to the Common Ground Alliance, approximately 38.6 million residents and contractors dig into the ground each year without first locating …

Informing Asset Management and Business Decisions with Cityworks Analytics and Insights for ArcGIS

An organization’s GIS is the best and most up-to-date inventory for public assets. For many organizations, having data is not the problem. The real challenge is displaying and interpreting that data in a meaningful way. St. Johns County (SJC) Utilities has been a Cityworks user since 2008 and an ArcGIS user since 1997. Since then, …

Building a Better Public Asset Pipeline

The flush of a toilet. The whirlpool in a sink drain. The channel of rainwater disappearing underground. Wastewater and stormwater infrastructure plays a critical role in the health and safety of our communities, but we don’t often notice it until something goes wrong. That’s why the state of Michigan created the Stormwater, Asset Management and …

Improving City Services, One Neighborhood at a Time

We’re kicking off the week at the 2018 ICMA Annual Conference in Baltimore, where local government managers and staff have gathered to discuss strategies for building more resilient, sustainable, and safe communities—smart communities. Smart city initiatives range from very technical to simple yet sophisticated. Smart initiatives are only as good as the impact they have …

Disaster Preparation and Recovery

Originally published in Civil + Structural Engineer, February 2018 How municipalities prepare for natural disasters has become much more than distributing sandbags, providing emergency shelter, and assembling personnel and services to assist those in need. Although these remain vital to the response process, the coordination of preparation, assistance, and recovery has been made more efficient …

Counting Assets and Building Maps

It can be difficult to manage your assets when you aren’t sure how many you have. This was once a major issue in West Jordan, Utah. Prior to Cityworks, the city relied on multiple GIS shapefile formats of water, sewer and storm systems. Most of these files had been created using as-builts, staff memories or …

Integrating Workforce Automation Technology with Cityworks to Improve Water and Wastewater Incident Response

In Texas, the City of Denton’s electric team is responsible for after-hours dispatching for their other departments, including water and wastewater. To achieve this, the city is upgrading their enterprise system with workforce automation technology tightly integrated with Cityworks to seamlessly exchange information. The combined solution greatly improves response efficiency for critical incidents, ensuring timely …

Big Software, Small Town: District of Sechelt, British Columbia, Canada

The District of Sechelt is a small community in British Columbia, Canada. It has a population of approximately 10,000 people and an area of 51 square kilometers—consisting of 200 kilometers of roads, 65 kilometers of sanitary sewer, and 43 kilometers of storm sewer. "We were looking for an integrated software tool to support several corporate …

Sibling Departments Engineering and Public Works Work Together at the City of Biloxi, Mississippi

The City of Biloxi began using Cityworks in 2006, one year after Hurricane Katrina demolished an estimated 90% of the buildings in the city. In the past two years, they have migrated from Desktop to Office/Field for AMS, expanding from four users to more than 60. Inventory is now maintained in Cityworks Storeroom, and city …

Calm, Collected, and I/I Compliant Taylors Fire and Sewer District, South Carolina

Taylors Fire and Sewer District in Taylors, South Carolina, is party to an agreement with Renewable Water Resources (ReWa), which owns and operates several wastewater treatment facilities in their five-county service area. Ten years ago, Taylors learned this agreement required them to eliminate inflow and infiltration (I/I) into their wastewater collection system within 15 years, …

Greenwood Metropolitan District, SC: CCTV Data With Cityworks and ITPipes

By Ken Davis, IT Director, Greenwood Metropolitan District Greenwood Metropolitan District (GMD) is a special purpose district formed in Greenwood County, South Carolina, to provide sewer services to the properties within the district boundary. Several years ago, we decided Cityworks would become our core system because of its tight integration with GIS. Once that decision …

Technology Transforms St Johns County Water Utilities

ST. JOHNS COUNTY UTILITIES provides water, sanitary sewer, and reuse water services to 42,000 accounts and 100,000 residents in coastal northeast Florida. This is within dispersed and detached service areas characterized by historic communities, new development, high growth, expansion, and the acquisition of aging private utilities. St. Johns County Utilities is developing into a medium …

Implementing Cityworks for SAW Program

The City of Westland received a State of Michigan Stormwater, Asset Management, and Wastewater (SAW) Grant. This program included the allocation of $450 million to support Michigan entities to build and develop an asset management plan for their critical stormwater and wastewater infrastructure. In total, 673 applications were received. The City deployed a completely externalized …

Getting It Together

Through a joint venture, Douglas County and the city of Omaha, Nebraska, share IT and GIS resources that make it possible to come together in their use of Cityworks. This collaboration allows both city and county to benefit from Cityworks, which is hosted in the cloud, while also maximizing resources. The widespread use of Cityworks …

Skagit, WA PUD moves into the digital age

via GoSkagit.com The Skagit Public Utility District is about to make a huge leap from paper documents and sticky notes into the digital age. With $1.4 million committed to new software and computer systems and an estimated $500,000 needed to complete the upgrades by 2015, the plan to improve the utility is not cheap. However, …

Pleasant Prairie Utility Leadership, Staff Work As One

via Municipal Sewer and Water The water and wastewater utility in Pleasant Prairie, Wis., is successful because of where they are and who they are. The village draws its water from and discharges its wastewater to the neighboring city of Kenosha, located on the shores of Lake Michigan. The lake provides an unlimited supply of …

Widespread Improvements at O’Fallon, Illinois

The City of O’Fallon, Illinois, has experienced improved reliability and communication along with an enhanced GIS database using Cityworks®, the leading GIS-centric asset management solution. After seeing many benefits using the Cityworks platform, O’Fallon plans to expand Cityworks access to all city departments in the future. Since O’Fallon’s Public Works Department implemented Cityworks in 2005, Cityworks has …

Cityworks…West Bend’s February Business of the Month

Founded in 1986, Cityworks® | Azteca Systems, Inc. is the leading provider of GIS-centric Enterprise Management Systems. Created for local government, utilities and agencies, it is designed to leverage an organization’s investment in Esri’s® leading GIS (Geographic Information Systems) technology. Cityworks is powerful, scalable, and affordable, Empowering GIS® for Asset Management, Permitting, Licensing and more. …

Coon Rapids, MN: Lining the Way

Inflow and infiltration used to be an issue in Coon Rapids. Now, not so much. The Minnesota municipality has been aggressive with system rehabilitation and is reaping the rewards of its progressive approach. Coon Rapids, in Anoka County, is a northern suburb of Minneapolis with a population just over 60,000. It is largely residential but …

Central Arkansas Water Uses Cityworks Expansively in the Field

Central Arkansas Water (CAW) has more than sixty users operating Cityworks on laptops in the field, keeping critical asset management data up to date in real time. Currently using Cityworks in its distribution, customer service, administration, and engineering departments, CAW has leveraged one centralized database configuration. Vince Guillet, GIS Manager at CAW, said, “With Cityworks, …

Beaverton, Oregon, Asset Management with Cityworks LGT

Easy, fast, and affordable is how the City of Beaverton, Oregon, describes their experience implementing Cityworks with Azteca Systems Inc.’s Local Government Templates (LGT). An exciting new option for deploying Cityworks, LGT provided Beaverton a quick, easy, and inexpensive way to deploy the proven and genuine GIS-centric management solution in several divisions.  As a result, …

Charlotte-Mecklenburg Field Operations Deploys Cityworks

More than 350 field operations staff managing billions of dollars in assets are getting the job done more efficiently and more effectively than ever before.  The Charlotte Mecklenburg Utilities Department recently expanded its Cityworks implementation to include Field Operations.  The organization expressed excitement when detailing the benefits the system provides. A Cityworks user since 2006, …

Pipeline Analytics Achieves Silver Partner Status with Esri

Pipeline Analytics, the company delivering WinCan pipe inspection and asset management software to North and South America markets, has achieved Silver Status in the Esri Partner Network. This accreditation recognizes WinCan software for having robustly integrated Esri’s ArcGIS geospatial technology platform, and the Pipeline Analytics team for having become fully conversant in this platform. It …

Cityworks Spotlight on Noblesville, Indiana

Like many agencies, Noblesville, Indiana, lacked an effective way of tracking the work done to maintain the array of assets in their Wastewater department. With a well-developed GIS, they wanted a program that would create work orders and relate them to the asset features in the GIS database. “We had sewer lines, manholes, lift stations, …

Q&A with Nicole Dogan, GIS Manager, Flower Mound, Texas

Azteca Systems Marketing and Communications Specialist Lindsay Ferguson recently chatted with Nicole Dogan, GIS Manager, Town of Flower Mound, Texas. Cityworks: Describe the challenges Flower Mound faced with managing assets. Nicole Dogan: Before Cityworks, the Town of Flower Mound did not utilize any commercially available asset management systems. Each department had set up separate systems …

Cityworks Helps Deliver More Accurate Budgets at D’Iberville

At the City of D’Iberville, Mississippi, the Public Works and Facilities department have seen some exciting changes. With Cityworks, their ability to manage the city’s infrastructure and maintenance workflow has improved significantly, with measurable results: work gets done more efficiently and effectively than ever before. “Cityworks is a great tool and we use it daily,” …

Making Cities Work

Like many municipalities across the United States, the city of Independence, Mo., Water Pollution Control (WPC) Department is faced with managing aging stormwater and sanitary sewer infrastructure networks. Replacing infrastructure with new assets is not fiscally or operationally feasible, so city officials turned to Burns & McDonnell for help implementing Cityworks, an asset management platform …

Q&A with Carmen Flemming, Integrated Systems, City of Columbia

CITYWORKS: What were some of challenges Columbia was facing prior to Cityworks? COLUMBIA: Prior to implementing Cityworks, the City of Columbia had grown frustrated with the reporting and functional limitations of our existing Computerized Maintenance Management System (CMMS), which challenged efforts for comprehensive tracking and analysis of performance, costs, and trends. Our team was also …

Q&A with Rachel Magyary, GIS Analyst, City of Hendersonville

CITYWORKS: What types of challenges was Hendersonville facing prior to using Cityworks? HENDERSONVILLE: Prior to using Cityworks, the City of Hendersonville’s Water and Sewer Department (WSD) was using a paper work order system.  Minimal or partial information was entered onto the work order forms and there was no way to manage this data spatially. This …

Orange Water and Sewer Authority Integrate Cityworks and ITpipes

Orange Water and Sewer Authority of Carrboro, North Carolina, has found an effective field solution for CCTV inspection crews using ITpipes software and Cityworks, the leading GIS-centric management solution. OWASA has experienced substantial increases in efficiencies, decreased data entry mistakes, faster work order completion, and easier reporting. OWASA is a public, nonprofit agency providing water, …

POWER Engineers Awarded Contract to Provide Cityworks Implementation and Integration Services for Danville, VA

POWER Engineers announced today that it was selected to implement a Cityworks solution for the City of Danville Utilities and Department of Public Works (DPW). POWER Engineers has been involved in similar Cityworks implementations for over 20 utilities, energy companies, and municipal departments and is one of Azteca Systems’ Gold Business Partners. The City is …

Collaborative Cityworks Project at Eagle River Water & Sanitation District Links Maintenance Field Crews and Office Users

A seasonal influx nearly doubles the permanent population of Eagle County, Colorado, during the winter and summer months. Temporary residents come to enjoy world-class mountain resorts such as Vail and Beaver Creek. Eagle River Water and Sanitation District (the District) owns and operates the water and sewer infrastructure for the entire county. Our challenge is …

Infrastructure Optimization (IO) Toolset Used by Southgate Water and Sanitation District, Colorado

Infrastructure managers have a variety of information sources available to help manage assets. As Cityworks end users with GIS, infrastructure managers at the Southgate Water and Sanitation District in Centennial, Colorado, have the ability to view all their assets, including data on recently completed work. The District’s ability to access and integrate data from other …

Surrey, British Columbia, Streamlines Workflow and Improves Communication

Geographically, Surrey is the largest non-amalgamated city in Canada.  With its fast-growing population of 500,000, it is currently the second largest city in British Columbia and projected to surpass Vancouver’s population by the year 2020.  To manage this growth effectively, Surrey’s Engineering Operations Division (responsible for the maintenance of the water, sewer, drainage, roads, and …

Omaha, Nebraska, Q&A User Spotlight

Q: What led to the implementation of Cityworks at the City of Omaha? A: Cityworks was originally implemented in Douglas County during the spring of 2005. The County Engineer was looking for a tool to help with GASB (Government Accounting Standards Board) accounting standards. They started tracking all of their assets, equipment, labor, and materials …

Longview, Texas: The Benefits of Cityworks GIS-Centric Enterprise Solution

The City of Longview, Texas, recently implemented Cityworks and is already experiencing substantial benefits with the system. Longview first implemented Cityworks in their Public Works Department (Water, Sewer, Streets, Traffic, and Drainage Divisions) and soon after expanded to Parks, Buildings/Facilities, Warehouse, and Wastewater Treatment Plant. The many positive outcomes resulting from Cityworks include increased GIS …

Independence, Missouri, User Spotlight Water Pollution Control Department—Q&A

Q: What challenges led Independence to implement Cityworks? A: The Water Pollution Control (WPC) Department previously operated multiple software systems to store information.  This made data management (entry, analysis, and extraction for reporting purposes) very difficult, time-consuming, and prone to errors and oversight.  These multiple software systems lacked capabilities to efficiently and extensively search data.  …

Coon Rapids, Minnesota Deatils Their ROI

At the City of Coon Rapids, Cityworks was initially implemented in the Sanitary Sewer Department and then in Water, Streets, Stormwater, and Forestry.  The City experienced substantial results entering historical information and tracking customer service requests, work orders, resource scheduling, and rotation plans.  In the spring of 2008, the City expanded the use of Cityworks …

Town of Colonie, New York—Cityworks PLL Yields Benefits

At Colonie, New York, we have been utilizing Cityworks MMS in our Highway, Sanitary, and Water Departments since 2006, having an excellent experience with the software.  Because of this, last year we decided to implement Cityworks PLL in our Building Department and are already yielding many benefits utilizing the product. Prior to Cityworks, our Building …

Recovering from Katrina: Cityworks Helps Gulfport, Mississippi, Weather the Storm

Since 1900, more than three dozen major hurricanes have hammered the Gulf Coast from Texas to the Florida Panhandle.  Located in the middle of this troublesome zone is Gulfport, Mississippi.  The 64-square-mile city, bordered on the south by seven miles of Gulf Coast, was severely damaged in 1969 by Hurricane Camille and, most recently, in …

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