Work Management

Work Better. Together.

You work hard to keep your infrastructure up and running, but information silos and legacy systems can get in the way. Cityworks is designed to help agencies improve communication, streamline workflows, and track historical work data. 

Schedule Work Activities With Ease

Cityworks gives you a detailed framework for asset management. By incorporating GIS into the asset repository, Cityworks lets you easily group assets by location, type, age, or other key parameters. These groupings can then be used to create maintenance activities such as preventive work, reactive work, tests, or inspections.

Easy Map Tools

ArcGIS maps are an integral part of the work management process. Because Cityworks is built exclusively on Esri’s ArcGIS, you can easily create powerful map visualizations of database queries. Map open work orders, service requests, or work orders of a specific type and assignment. These tools empower both management and staff to interact with asset data.

Data Mobility

Your work isn’t limited to your desk. Your data shouldn’t be, either. Cityworks offers a variety of tools to help you and your field crews access and update valuable information on the job and on the go.

Never Miss Another Work Order

Cityworks lets you track work performed on any asset at any given time throughout its lifecycle. Users can easily search for active work orders and view them dynamically on the GIS map. Track overdue work orders and monitor work associated with a specific task, contractor, or project.

Improve Communication

Once you have the ability to track asset data and work history, you can also better share this information with other staff, other departments, and members of the public. Cityworks users have developed solutions to improve communications for inspections and repairs, permitting, emergency events, FAA reporting, resident requests, and more. What’s your solution?

See Work Management Solutions at Work

ArcGIS Field Maps: Making Life Easier for Your Staff

ArcGIS Field Maps is the all-in-one Esri app that streamlines data collection, editing workflows and allows staff to report their locations in real-time. All this information can be easily displayed in Cityworks in real-time or utilized with your Cityworks data in the ArcGIS Platform. This Cityworks Innovate presentation walks you through several workflows and examples …

The Benefits of Single Sign-on for Public Asset Management

When speaking with clients about implementing Single Sign-on (SSO)—both the licensed Cityworks extension and the similar IT function of SSO—there is often confusion. In an IT setting, SSO is a session and user authentication service that permits the customer to use one set of login credentials (e.g., name and password) to access multiple applications. The …

Storeroom: Best Practices and Unique Uses

Cityworks Storeroom is a great tool for warehouse management, inventory monitoring and reporting, and can be used in a number of unique ways. This Innovate Conference presentation shares various tips, tricks, best practices, and examines some new functionalities and future enhancements that will help you fully leverage Storeroom. Since its inception, Storeroom has gone through …