From the management of underground assets—like pipes, valves, and meters—to automatic hydrant inspection to efficiencies in our billing system, GIS can help increase the quality of service your water utility provides every day. Central Arkansas...

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“Closed means closed.” It was a phrase frequently heard within the City of Baltimore’s two largest agencies, the Department of Public Works (DPW) and Department of Transportation (DOT). The phrase was typically used by managers...

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There may be no city in America that loves trees more than Philadelphia. More than 10 percent of Philadelphia’s land area—16 square miles—is home to the largest managed urban park system in the world. With...

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As natural disasters increase in quantity and severity, municipalities find themselves grappling with an increased need for FEMA reimbursements to support emergency response and recovery. If you have been through an emergency operations center (EOC)...

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Over the course of the last decade, municipal governments have increasingly turned to IT consolidation as a means of reducing costs while also improving service delivery. For many organizations, IT consolidation means the re-centralization of...

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As leaders of public municipalities, we often compete with private entities on many levels. When providing services such as recreation centers, cemeteries, golf courses, and entertainment venues, there is a persistent need to stay close...

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It has been 31 years since I attended my first Esri Partner Conference (EPC). The EPC has always been an important event on my calendar, and I have many fond memories of witnessing the transformation...

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To the casual observer, the 275,000 travelers who pass through Hartsfield-Jackson Atlanta International Airport (ATL) each day seem solely focused on getting from point A to point B as quickly as possible. Many of those...

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There has never been a more demanding time for municipalities. Thanks to an “always on” world, residents and contractors increasingly expect immediate access to accurate information and quality service. Public leaders, too, are demanding better...

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In terms of assets, the Milwaukee County Zoo is one of Wisconsin’s finest. Nearly double the span of San Diego’s renowned zoo at 190 acres, the Milwaukee County Zoo hosts 1.3 million people each year,...

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